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Everytime I try to log on using google crome your home page just flashes. This only happens on your web site. I have to go back to the old Internet Explorer in order to do any on line banking. I've run all diagnostics on my end so it has to be a technical problem on your side.
John, Pennsgrove New Jersey
October 9, 2014 09:50:48 PM
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In reply to John, Pennsgrove New Jersey
Thanks for connecting with us here on TD Helps, John. We're sorry to hear about your online banking experience, John.
If you have already done the recommended disabling of plugins or themes and restored your browser defaults along with ensuring that you have the most up to date version of your browser, then we recommend contacting our Digital banking specialist. Our Digital Banking Specialists will be able to assist you with getting back into your account and troubleshooting the issue with you. Please feel free to contact our Digital Banking Specialists 24/7 at 1-800-493-7562.
Feel free to visit us again with any other questions, John and have a great day!
Cameron P, Mount Laurel
October 9, 2014 10:01:05 PM
In reply to Cameron, Mount Laurel
Hi all, Unfortunately, the "digital specialists" do not have any further solutions (other than restoring to default settings). Chrome is very widely used and restoring to a default setting is not a good solution as chrome is highly customized to the particular user AND, if you use multiple devices with Chorme, it can affect them as well. I was told today that they will have a meeting on Monday to discuss the issue further. In any case, it would be nice if TD can give a more specific answer to this issue as many Chrome users have abandoned IE and other browsers for a variety of good reasons.
October 18, 2014 10:50:55 PM
In reply to Mike, Stratham
Good afternoon, Mike and thanks for reaching out to us on TD Helps with your concerns regarding TD Online Banking and Google Chrome.
We'd like to thank you for taking the time to connect with us about this matter. We recognize the impact to our valued Customers and have highly prioritized this issue. We'd like to let you know that we've forwarded your comments to our Operations Team for their review. They are aware of this issue and are diligently working toward a resolution as quickly as possible.
We encourage you to review this with us again if you're still experiencing any difficulty, as updated information may become available. Our Digital Banking Team is available 24/7 at 800-493-7562, or you're always welcome here again at TD Helps.
Thanks again for your visit, Mike and take care.
Luis C, Mount Laurel
October 18, 2014 10:52:33 PM