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June 9, 2015 06:18:32 PM
In reply to JIMMIE, ALBEMARLE
Welcome to TD Helps and thank you for submitting your question this way, Jimmie. We're sorry to hear you’re having difficulties, and we'd be happy to help.
Please know you can fax the request to our Consumer Release Department at 207-755-4245. Please be sure to include the following information:
• Your full name, address, and Social Security number
• The account number, if it is available
• The year, make, model and VIN, and the date it was paid off, if available
• Your request for a Release of Lien
• Your signature
When sending a fax for this request, we recommend including your best contact number and your return fax number so that we can assist you as efficiently as possible. Please keep in mind that the turnaround time for the request is typically 3-5 business days.
If you prefer, you're always welcome to give us a call to place your request. Our Financial Solutions Group Specialists are available 24/7 at 800-937-5020, who can take your request by phone and have this documentation mailed out to you at the address on file.
Please note that if your Auto Loan was financed via TD Auto Finance, please contact a TD Auto Finance Representative for instructions to obtain your Release of Lien. They are available Monday through Friday 8:00 am to 10:00 pm and Saturday, 8:00 am to 7:00 pm at 800-556-8172 to help you.
We hope this information helps, Jimmie. Enjoy the rest of your night!
Justin B, Mount Laurel
June 9, 2015 06:19:31 PM