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Every month I have trouble with this bank for what ever reason. This month my monthly payment was not recorded. I always pay a full bill and now I see that you are charging me a late fee. My only recourse will be is to never use this credit card again.
March 22, 2017 11:22:38 AM
In reply to Renae, Brooklyn
Thanks for writing in and sorry to hear you've encountered some difficulties with Bill Pay, Renae. We apologize for the confusion and we'll be glad to explain.
Bill Payments made through TD Bank Bill Pay can be issued electronically, or as a draft check, and actual processing is determined by the Biller. Bills paid electronically can be paid as soon as the next business day and will give you the option to choose the next business day on the calendar, while payments sent in check form will usually need several days for processing and mailing.
When you are making a bill payment through TD Bank Online Banking, the date you select is the delivery date of your payment. In the case of an electronic funds transfer, the funds are transferred to your Biller on that date. If we're not able to transfer the payment electronically, the date you select is the date the check should be delivered. By default all weekends and holidays will not be available for selection of delivery. Typically, 3-4 business days are needed for a check payment as the item will be issued and mailed for delivery by the pay date you select.
To ensure your payments are received on time, we recommend scheduling your payments to allow enough time for processing before the due date.
We'd be happy to answer any additional questions you might have. To review your Bill Payments in further detail, please call a Digital Support Specialist directly at 800-493-7562, or feel free to stop by at any nearby TD Bank Store. A listing of our store locations can be found at: https://go.td.com/1nq31dc.
If we can assist you again, please feel free to write to us anytime! We hope this helps and enjoy your day.
Shanika A, Mount Laurel
March 22, 2017 11:23:34 AM