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an error they made. I noticed on my statement it shows a deposit into my account for $300 but it only says Deposit at Home Branch so I'm wondering if that's what the bonus would say, or if that if my refunded car payment from my loan company? I signed up for a TD account at my local branch and was told I would get $300 bonus. I also have my car loan company refunding me $300 for an error they made. I noticed on my statement it shows a deposit into my account for $300 but it only says Deposit at Home Branch so I'm wondering if that's what the bonus would say, or if that if my refunded car payment from my loan company?
Kristin, Saint John
June 19, 2017 05:19:02 PM
In reply to Kristin, Saint John
Thanks of coming to TD Helps with your question, Kristin!
We can certainly understand how this could cause confusion. We'd like to take a look at your account and this $300 credit so we can hopefully solve the mystery!
As TD Helps is considered an unsecure forum, we do not have access to your account information. We must ask that you reach out to us directly. This can be done by phone, by secure message through your online banking, or in-person.
To reach us by phone, we're available 24/7 at 888-751-9000.
To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
If you'd like to visit us in one of our Stores, please click here: https://go.td.com/1nq31dc to find a location near you.
We look forward to hearing from you soon, Kristen!
Customer Service Team, Mount Laurel
June 19, 2017 05:19:25 PM