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I was told that the current card that I had would be sufficient. Yesterday, i got an e-mail telling me that my old card has been cancelled. No card has been sent to my mothers home. I am now stationed in a foreign country with no access to my money. How exactly do you plan on fixing this> I was assured by my local TD branch that my card would be perfectly fine while i was stationed in Italy. I have been here less than a month and already my card has been cancelled. I had changed my address to my mothers in hopes that if a new card was needed it would be sent to her. It was not. Now I am stuck in a foreign country with no branch to go to. You cancelled my card. How do you plan on fixing this?
November 4, 2016 02:26:45 PM
In reply to Dan, Havertown
We're sorry to hear about this, Dan. We'd be glad to point you in the right direction.
Please know that TD Helps is considered an unsecured forum. Because of this, we do not have access to account/personal information to be able to assist you directly. We apologize for any inconvenience this may cause.
To best assist you, we ask that you reach out to a Banking Specialist directly. You are able to do so from overseas by dialing 888-751-9000 or 215-569-0518 collect from a landline telephone.
If calling is not an option for you at this time, we recommend sending a secure message. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope to hear from you soon, Dan. Have a good day.
Megan K, Mount Laurel
November 4, 2016 02:27:03 PM