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I transferred money from my PayPal to my TD student checking account and the money was in my pending balance for one day and now it's not there anymore and the money isn't in my available balance
May 12, 2016 08:52:58 PM
In reply to Matt, Boston
Good evening, Matt! Thanks for writing in and sorry to hear you've encountered some difficulties with your account. We'll be glad to provide some direction here.
To review your account, we ask that you contact us directly at 888-751-9000, we're available 24/7. After you connect with our Specialists and after account verification, we would be able to review your account. Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information from here to do so.
You are also welcome to visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here:http://bit.ly/TDStores.
If you are enrolled in online banking, you can also send us a Secure Message so that we can review your deposit further. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here:http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this will help, Matt and we look forward to hearing from you soon. Best of luck with this!
Shanika A, Mount Laurel
May 12, 2016 08:53:19 PM