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I used the transfer money feature via the mobile app, it shows it went through on my end with a confirmation email and in my account, however the person receiving the money has yet to see it. I want to make sure it didn't get added into someone else's account that it shouldn't have.
August 15, 2017 12:54:12 PM
In reply to Jess, NJ
Good Afternoon, Jess, thanks for your question today.
Based on the information you provided, it sounds like you used our service Send Money. While making a Send Money transfer, you have the ability to select 'Instant' or 'Standard' delivery. The standard delivery option will take 3 business days for the transfer to be deposited into the recipient's account.
As TD Helps is not considered a secure forum, we do not have access to your account, and would not be able to verify whether or not the transfer was successfully completed. To review your account, we kindly ask that you call our Tech Support department at 800-493-7562. We’re pleased to inform you that our Tech Support Representatives are available to assist 24 hours a day, 7 days a week. You may also visit your local TD Bank Store. To view our Store locations and hours, please check out this link: https://go.td.com/1nq31dc.
We encourage the recipient of this transfer to contact their financial institution as well for assistance in receiving this transfer.
We hope you find this information useful, Jess, have a nice day.
Natasha M, Mt. Laurel
August 15, 2017 12:55:05 PM