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I transferred XXXX to open a savings account with a rate of XXXX. When I tried to deposit money tonight, before the deadline, it wouldn't let me make a deposit in
October 7, 2017 06:50:12 AM
In reply to Candace, Oakland
Welcome to TD Helps, Candance.
We appreciate you bringing your concerns to us today, and we sincerely apologize for any inconvenience you may have experienced.
Before we begin, we'd like to take a moment to explain that while we would like to assist you, TD Helps is not considered a secure forum of contact. Because of this, we unfortunately don't have access to your account or personal information at this time; however, we'll be happy to help you get connected with a Specialist so that they may review your account with you directly.
You may call and speak with a Banking Specialist, who are available 24/7 for your convenience, and after verification, they'll be happy to help. They may be reached by simply dialing 1-888-751-9000. Additionally, if you'd prefer, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Also, we notice that you're writing into us from Oakland. If you happen to be contacting us from Oakland, ON, in regard to an account you may have opened with TD Canada Trust, we apologize, as you have reached TD Bank here in the United States. So that a Specialist can assist you with your TD Canada Trust account, we'd like to recommend that you connect with them directly.
We have provided a link here https://go.td.com/1woOVay with all the options that you have when wanting to contact TD Canada Trust. In addition, you may also send your question again through TD Canada Trusts TD Helps by following the link provided here: https://go.td.com/1Ymzfmu.
A Live Customer Service Specialist may also be reached by dialing 1-866-222-3456. Specialists are available 24 hours a day, 7 days a week, and will be more than happy to further assist you with any questions you may have.
We apologize again that we were unable to assist you today, Candance, but we hope you enjoy your weekend. Take care.
Brittany M, Mount Laurel
October 7, 2017 06:50:35 AM