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September 9, 2014 06:03:56 PM
In reply to Elizabeth, Hamilton
We appreciate you coming by TD Helps, Elizabeth. We are sorry to hear about your difficulties and would happy to help guide you in the right direction.
If you are having trouble logging in Online, please consider the following:
1) Make sure that Caps Lock is not on. Passwords are case-sensitive, so incorrect capitalization will not allow you to log in.
2) When answering the Security Questions, be careful with punctuation and abbreviations. (Did you originally set up the answer as Main Street, or Main St.?)
If you are still experiencing difficulties, we ask that you contact us at 800-493-7562. Our Digital Banking Specialists are available 24/7 and after account verification, they would be happy to assist! If you prefer, you could even visit us at any TD location for further assistance. Please click here: http://bit.ly/TDStores for hours and locations near you.
We hope this helps Elizabeth. Have a great day and let us know if you have any further questions!
Megan K, Mount Laurel
September 9, 2014 06:05:28 PM