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July 7, 2015 11:10:14 AM
In reply to Naomi, Hampton
Thank you for joining us here at TD Helps. You came to the right place for information, Naomi.
If you're trying to reset your online banking password by using TD Mobile App, we apologize as this option is not available via Mobile App. However, please bring up your web browser on your phone and type www.tdbank.com in the URL, it will take you to a smart phone friendly version of our website, and you will need to click on "View full website" link which is located on the bottom of the page. Additionally, you can also reset your password from here: http://bit.ly/1eaISlq if you are a personal TD account holder. If you are a TD Bank BusinessDirect user, please direct your browser to http://bit.ly/1rvBmq8.
When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are still unable to proceed, you may contact one of our dedicated Banking Specialists 24/7 at 888-751-9000 and they will be happy to help you upon proper account verification. If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2.
If you have any other questions, please do not hesitate to ask!
LiShu R, Mount Laurel
July 7, 2015 11:11:28 AM