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sangeeta, fairfield ct
November 24, 2014 05:21:26 PM
In reply to sangeeta, fairfield ct
Hey Sangeeta, thanks for dropping by TD Helps with your question.
We are sorry to hear about your experience and want to make sure that we help you get your paperless statements set up. We recommend following the steps below to assist with setting up your paperless statements.
Please follow this link to take you to the Log-in page for your Online Banking: http://bit.ly/1eaISlq. Once you’ve successfully logged in, please follow the steps below:
-Please click on the “Customer Service” tab
-Select the “Online Statement Settings” link which is located under the self-service portion (it will be the sixth link down) or in the "Help & Related Tasks" box (which is located on the left side of the page).
-Please select the account(s) you would like to enroll for Online Statements. Make sure the email address on file is correct.
-You will then be asked to read the “Online (Paperless) Statement Customer Agreement” and the “Hardware and Software Requirements”. Once you have opened and reviewed the 2 documents needed, please check mark the two boxes and select “Save Changes”.
If needed, you can change the email address on file where the Statement Alerts are going to be sent to, you can do so by selecting the "Add or edit email address" link under each account option. Another window will pop up for you to add a new email address or edit current email address. Once you've input the new information, please click on "Save Changes" box.
If you are having difficulties setting this up, you can call our Specialists at 800-493-7562. After account verification, our Specialists, who are available 24/7, would be happy to walk you through this. You could also stop by your local TD Store for assistance. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
Hope this helps, Sangeeta. Have a great day and please feel free to stop by again if you have any additional questions.
Luis C, Mount Laurel
November 24, 2014 05:23:03 PM