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Emmanuel, San Fernando
July 3, 2015 04:58:12 PM
In reply to Emmanuel, San Fernando
Hi Emmanuel, thanks for connecting with us and we're sorry to hear of any troubles you are having with your card and we're happy to point you in the right direction for help.
As this is pertaining to your account specifically, we would need to review this further with you. We would like to assist you directly; however we do not have access to your personal information since this is considered an unsecured forum. To better assist you, we ask that you connect with one of our knowledgeable Banking Specialists, available 24/7, at 888-751-9000. After account verification, we will be able to let you know the cause of the decline on your debit card.
In addition, if you are enrolled for online banking, you may send a Secure Message using www.tdbank.com. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a Secure Message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a Secure Message.
If this is regarding your TD Bank Visa Credit Card, we ask that you call to call our Credit Card Specialists 24/7 at 888-561-8861 to speak with one of our Specialists. After account verification, we'd be more than happy to review your account with you. Also, you may visit any TD Bank Store during lobby hours to have your account reviewed in person.
If this is regarding your TD Go Card, we recommend reaching out to our TD Go Card Specialists for assistance. They are available 24/7 at 1-855-219-8050 and a Representative will be happy to help you anyway they can.
Alternatively, you may visit a TD Store in your area for assistance. For Store locations and hours please visit http://bit.ly/TDStores.
Hope this helps. Have a great 4th of July weekend, Emmanuel!
Customer Service Team, Mount Laurel
July 3, 2015 05:01:51 PM