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stephen, w greenwich
July 27, 2015 10:42:49 PM
In reply to stephen, w greenwich
Thanks for writing in, Stephen and sorry to hear about any difficulties with your card. We'll be happy to point you in the right direction.
At any time you experience an issue with an ATM deposit, you may reach out to us directly by calling our 24/7 Banking Specialists at 888-751-9000 or visiting your local TD Bank Store during lobby hours. After proper verification, we will be more than happy to address your concerns. For lobby hours and locations near you please visit http://bit.ly/TDStores. As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Additionally, if you are unable to successfully make a deposit at an ATM, don't worry! There are several options available to make your deposit.
Here at TD Bank, we offer Mobile Deposits. If you choose to make a deposit through your smart phone, you’ll first need to ensure you have an internet-enabled Android or iPhone device with a camera and that you are enrolled in TD Bank Online Banking as well as the TD Bank Mobile Deposit service. Also, you will need to ensure you have been a TD Bank customer for at least 90 days or longer with an active checking, savings or money market account. You can always visit http://bit.ly/1e3jiYF for a list of Frequently Asked Questions which could be useful.
You can also make a deposit via Mail. If you choose to do this, send your deposit to:
TD Bank, N.A. ME2-001-033 P.O. Box Number 1190 Lewiston, ME 04243
Some tips to consider prior to mailing your deposit include:
- Cash should not be sent through the mail
- Payee of the check and name on deposit ticket should be the same
- Checks should be endorsed (and restricted for deposit only)
- Multiple checks should be listed and a total of the deposit listed
- Enclose the deposit ticket, not the carbon copy
- If using a blank deposit ticket, please write account number clearly
- Do not staple transactions
As always you may wish to make a deposit with a teller directly at any TD Bank Store during lobby hours.
Feel free to contact us again if you have any other questions. Have a great night!
Customer Service Team, Mount Laurel
July 27, 2015 10:44:06 PM