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i tired to deposit my check today through the td bank app but it wouldnt go through i tired 5 more times and a message came up saying were unable to complete your request.it appears this check may have already been deposited , what do it do?
August 5, 2017 01:11:12 PM
In reply to ivan, brooklyn
Good morning, Ivan, and welcome to TD Helps!
If you attempted to deposit a check via your Mobile App, and received an error stating that the check has already been accepted for deposit, we recommend that you contact the owner of the check for further assistance. We apologize for any inconvenience; however, at this time we would be unable to accept a check that has already been presented for payment, or confirm if this is the case.
If you have any questions at all, or would like to clarify if the check may have been deposited into your account at an earlier time, you're welcome to contact us directly. Please understand that TD Helps is not a secure forum of contact, and because of this, we do not have access to your account.
Banking Specialists are available 24 hours a day, 7 days a week, at 1-888-751-9000. After verification, they'll be more than happy to review your account with you. You're also welcome to visit a TD Store location for further assistance. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If calling or visiting a TD Store location isn't convenient for you, and you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
As you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize that we weren't able to assist you further today, Ivan, and we hope you have a great weekend.
Brittany M, Mount Laurel
August 5, 2017 01:11:37 PM