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Robert, Ormond Beach Florida
February 2, 2015 01:21:07 PM
In reply to Robert, Ormond Beach Florida
We're sorry to hear you're having trouble with the Mobile App, Robert and we'd be happy to assist.
We'd like to suggest a few tips to begin using your Mobile Deposit feature again for your TD Mobile App.
First, some mobile devices, especially iPhones, have a privacy setting which may disable the camera function for the TD Bank App. We'd recommend reviewing your mobile settings to ensure that they are allowing the use of this feature; for an iPhone, please follow this chain: Settings-TD Bank (US) - Privacy to confirm if you're allowing the app access to your camera.
Additionally, we'd also suggest that you use the most recent version of the Operating System for your phone, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. Also, if you reinstall the TD Mobile App and it asks for permission to use your camera, please allow this access.
Finally, for a list of Frequently Asked Questions regarding our mobile deposit feature, please see: http://bit.ly/1e3jiYF which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Specialists 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours as well. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps, Robert and have a good afternoon.
Megan K, Mount Laurel
February 2, 2015 01:21:51 PM