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farid, N LAUDERDALE
September 7, 2014 10:51:54 PM
In reply to farid, N LAUDERDALE
Thanks for reaching out to us on TD Helps, Farid.
If you're having trouble logging into Online Banking, we suggest first to ensure that you check your Caps Lock. Though your user name is not case sensitive, your password is. If that doesn't work and you remember your user name, you may reset your password by selecting "Trouble Logging In" beneath the password field. Online Banking will then ask you to select your account type from the drop down menu, type in your user name and the last four numbers of your Social Security number. When you select "Continue," the website will prompt you to answer two of the security questions that you created when you first enrolled for Online Banking. Once complete, the website will ask you to change your password. When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you do not remember your user name, have any trouble or are trying to log into BusinessDirect. Our Digital Banking Specialists are available 24/7 at 800-493-7562 to assist you with logging into your account. You can also visit any TD Store during lobby hours for help too. For lobby hours and locations near you please visit http://bit.ly/TDStores.
For additional support on other online banking platforms, such as, TD Credit Card, Mortgage Documents, etc. please contact us at 888-751-9000, available 24/7.
Hope this helps and enjoy your evening!
Katherine G, Mount Laurel
September 7, 2014 10:53:25 PM