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experiencing systems issues due to an external interruption, support teams are working to restore services as quickly as possible. This is a service interruption issue which we are monitoring closely. I tried to log in online banking 3 days (not mob app - I use laptop). But I can see only this: "Service Interruption We are currently experiencing systems issues due to an external interruption, support teams are working to restore services as quickly as possible. This is a service interruption issue which we are monitoring closely".
I live in New York but now I am in Kiev (Ukraine)
Nina, New York
February 12, 2017 08:59:13 AM
In reply to Nina, New York
We're sorry you are having difficulty with online banking. We will be sure to point you in the right direction.
From your message, it sounds as though you might be trying to access your account via our mobile app. If this is the method you're using to access your account, we haven't had any reported issues or errors there, so we would first recommend ensuring that the error message is not being sent via your internet or cell phone providers.
We can also suggest making sure that your phone and applications are up to date. This might involve updating your phone's software, and you may also like to try deleting and reinstalling our app, to ensure you're using the most recent version.
We understand that you've already reached out to us about this from your note; however, if these suggestions don't help, you are welcome to call us back anytime, 24/7 at 800-493-7562 for assistance with our Tech Support Team, or you can also stop in to any TD Bank Store listed here: http://go.td.com/1f9DSJR so that we can help you to troubleshoot in person.
You may contact us from outside of the U.S. by calling us 24/7 at 856-751-9000 via mobile telephone or calling us collect with an operator's assistance from a land line phone by asking the operator to dial 215-569-0518. Our Representatives will be happy to help you.
We appreciate your visit, Nina.
Alara B, Mount Laurel
February 12, 2017 08:59:32 AM