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I tried to use my TD Bank Debit Card this weekend to purchase a product at a Lowe's Store for $2150.00 . I had suifficient funds in my account that funded the card. However my cards was rejected twice. I'd like to know why?
Mark, New Boston, NH
May 30, 2017 02:49:32 PM
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In reply to Mark, New Boston, NH
We're sorry to hear that your card was recently declined, Mark. We'd be happy to review our debit cards with you.
For the security of your account, debit cards have daily limits in place. You are able to check out the standard limits for debit card usage here: http://go.td.com/1kb17UQ on pages 46 and 47. These limits may have caused your card to decline.
In addition to debit card limits, TD Bank monitors your account for potentially fraudulent activity. If a transaction is attempted that is out of your normal range of activity or is not typical for your account, the transaction may be prevented as potential fraud.
To determine the specific reasoning as to why your card was declined, we ask that you contact us directly. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for online access, you can send a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
Please know that we would like to assist you directly; however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this information sheds some light on how our debit cards work, Mark, and we hope to hear from you soon to discuss!
Megan K, Mount Laurel
May 30, 2017 02:49:41 PM