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I am in Hoi An, Vietnam on vacation. I'm a holder of a TD Platinum VISA card, and tried to withdraw money on Feb 12 from one of the local bank ATMS (Agribank, ATM ID number XXXXXXX, on the street CUA Dai in Hoi An). I requested a receipt, chose the amount to withdraw, and agreed to the transaction fee. I got my card back, but no money and no receipt. Since the bank itself was closed, I could not pursue the matter. I am concerned that my account has been charged regardless. The amount in question was 3 million dong (the local currency).
Andrea, Ottawa, Ontario, Canada
February 13, 2017 09:29:08 AM
5 people recommended this |
In reply to Andrea, Ottawa, Ontario, Canada
We're sorry to hear that you're having trouble, Andrea. We'd be glad to point you in the right direction.
We notice that your location is listed as Canada. Because of this, we recommend reaching out to our friends on the Canadian TD Helps Team. You are able to do so here: https://go.td.com/1QBOF4U. Once you submit a question to our friends to the Canadian Team, we're sure they'll be glad to help.
You are also able to reach out to a Representative at TD Canada Trust directly for help. To take a look at their contact options please visit here: https://go.td.com/1woOVay.
If this is in regard to your credit card with TD Bank, we recommend reaching our Credit Card Specialists 24/7 at 706-644-3266.
We hope to hear from you soon and have a good day.
Megan K, Mount Laurel
February 13, 2017 09:29:19 AM