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I open an account yesterday. I'm trying to get access through my mobile phone. Doesn't let me sign in.?
Argenis, East ELMHURST
May 16, 2014 11:51:05 AM
1 person recommended this |
In reply to Argenis, East ELMHURST
Thanks for connecting with us here on TD Helps, Argenis.
We are sorry to hear you’re experiencing difficulties and would be happy to help lead you in the right direction. If the TD Bank Mobile App is prompting you to change your password or security questions, you must first log in to your Online Banking at tdbank.com using our Full Website.
Please note: to use the TD Bank Mobile App, you must first be enrolled for Online Banking through our website.
To enroll for Online Banking, please visit: http://bit.ly/1lU2qfY. If you need any assistance enrolling online, you may call us and speak to one of our dedicated Online Banking Specialist 24/7 at 800-493-7562 or you could stop by any local TD Bank Store, http://bit.ly/1f9DSJR, and they would be happy to help! Once you have gained full access to your account through the TD Bank website, you can then use your TD Bank Mobile App and keep track of your account anywhere and anytime.
Let us know if you have any other questions. Have a great one!
Megan K, Mount Laurel
May 16, 2014 11:51:53 AM
1 person recommended this
I tried to log in and can't.
April 12, 2015 10:49:19 AM
In reply to Vickie, Swansea
Great to have you join the conversation, Vickie and sorry to hear of any troubles logging in. We can certainly provide some direction!
First, if you're experiencing an issue when trying to log in to your personal Online Banking account, we recommend checking to make sure that you have entered your credentials as you intended. Please keep in mind that passwords are case-sensitive, and please check to be sure that your Caps Lock key is in the intended position.
If you are still unable to log in and believe you have the correct user name for your account, you may reset your password by following this link: http://bit.ly/1eaISlq. Once you're at the Log In page, please click on the "Forgot your password?" link that is located under the password field. Select the account type and type your user name. You will then be asked to answer two security questions and when you successfully answer the questions given, you can then reset your password. Kindly note that if you typically use our Mobile App, you'll just need to visit our full site at www.tdbank.com to make this update. Once complete, feel free to use the app again.
If your account has been locked or you don't remember your user name, please contact one of our Banking Specialists 24/7 at 888-751-9000. They will be able to assist you in determining how your account became locked and reset your account access. You can also stop in at your local TD Bank Store, where a Customer Service Representative will be able to help you. Please visit here: http://bit.ly/TDStores for Store locations and hours near you.
If this happens to be for your BusinessDirect account, we can be reached at 800-493-7562 for assistance using Option 2.
If you are referring to your information for www.tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
And to reset your password for a TD Go Card please click: http://bit.ly/1m8bjUS and select "Forgot Password." For additional assistance please dial 855-219-8050.
Hope this provides some help, Vickie! Thanks again for the visit and enjoy your Sunday!
Kristen P, Mount Laurel
April 12, 2015 10:50:32 AM