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February 9, 2015 06:49:16 PM
In reply to MICHELLE, CUSHING
Thanks for the question Michelle, and sorry to hear about any confusion. We'll be glad to shed some light on this topic for you.
First, we'd like to let you know that each ATM withdrawal, transfer, and balance inquiry made by a TD Customer at an ATM not owned by TD may be subject to a fee, which is charged by TD Bank on the same business day that the transaction is made. The owner of the machine or network may also assess a fee at the time of your transaction, including a fee for balance inquiries, in addition to any fees assessed by TD Bank. You can review our current Fee Schedule right here: http://bit.ly/1cTejgt.
TD Bank does offer several account options which rebate your non-TD ATM fees. To see if you will be affected by ATM fees, please check out the chart through the link above as well as this page: http://bit.ly/1rYwGdO for more info. In certain instances, and when you meet the account requirements, we will reimburse you for non-TD ATM fees if you have any of the accounts that benefit from this. To find your account type you can review your account via your Online Banking as mentioned above. Or if you'd like, feel free to contact a Customer Service Representative directly at 888-751-9000, 24/7. They can review your account type and provide any additional suggestions tailored to your accounts to avoid ATM fees.
Also, many major retailers and grocery chains will allow you to get cash at the register without a fee. When making your purchase, please look for a cash back option at the time you're swiping your card to avoid paying ATM fees for cash. We also recommend reviewing your available balance prior to your withdrawal; this option is always free by logging into your TD Bank Online profile at http://bit.ly/1eaISlq, or by phone at 888-751-9000. If you're not yet enrolled for Online Banking and would like to be, please begin here: http://bit.ly/1lU2qfY and be sure to have your account number, ATM/Visa Debit card number, Social Security number and email address nearby.
For assistance, we do invite you to give us a call as mentioned above, or stop in and see any of our Representatives at these Stores: http://bit.ly/TDStores and we'll be glad to help in more detail.
We hope this provides some clarity, Michelle. All the best and have a great week ahead.
Kristen P, Mount Laurel
February 9, 2015 06:52:45 PM