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I would like to cancel the account
kathy, cutler bay
November 10, 2015 10:10:30 AM
In reply to kathy, cutler bay
Welcome to TD Helps, Kathy. We will be glad to guide you in the right direction today.
We'd like to take a moment just to remind you that we are very committed to the satisfaction of our Customers. If there's anything that we could do to change your mind about closing your account, please let us know. We invite you to discuss any questions or concerns with us either at a nearby TD Store, or by phone at 888-751-9000, 24/7. Please find your closest Store and lobby hours here: http://bit.ly/TDStores. We value your business as well as your input and would like to hear from you. We may be able to make some suggestions for you as well, depending on your account needs.
With that being said, if you still choose to close your account, we understand and can provide you with some options.
First, if there are any funds remaining in your account right now, you'll want to visit us at any TD Bank Store to withdraw these and request to close the account.
If you're able to bring your account balance to zero exactly using another method such as your debit card, or if your account balance is already zero, you're also welcome to contact us by phone as above, or via Secure Message, to give us your account closure request. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Kindly include your account number and specific request when sending your note.
We hope this information is helpful, Kathy. Have a great day.
Alara B, Mount Laurel
November 10, 2015 10:11:36 AM