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Is there anyway I can confirm my identity and talk about closing my american account?
Patrick, Prince George
February 1, 2015 05:52:51 PM
In reply to Patrick, Prince George
Thanks for getting in touch with us here at TD in the US, Patrick! We're sorry to see you go but we can certainly advise you about your options.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you are no longer located in the United States, we do have some options for you to do all of your banking without the need to visit a Store. Please note that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
Since we noticed that you're writing in from Prince George, if you're also a Customer of TD Canada Trust, we're sure you must be aware of your Cross Border Banking options as well. If not, Patrick, for more information, please take a look here: http://bit.ly/1ienPN4. We strive to make banking convenient on both sides of the border and if you're a Customer of both banks, you're able to transfer funds between your accounts free of charge, in addition to utilizing our many other convenience services. For assistance with banking for your US account, you can call one of our Cross Border Banking Specialists directly at 877-700-2913 24/7 with your questions, requests or concerns.
If you still choose to close your account, we understand and can share some instructions with you to do so.
If your account has remaining funds, the easiest way to close the account from abroad is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your name ▪Your account number(s) ▪Your request to close the account(s) ▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. If you choose to use either one of these methods, once the funds have been removed, please contact a Specialist 24/7 at 888-751-9000. That number should work from your current location in Canada or, if you are outside of North America, please use our international number, 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. It will be necessary to make a specific request to close the account once the balance is zero, and please note, the account will not close automatically.
Or, if it's easier, you can also send a Representative your request to close your account via Secure Message, after logging in to your Online Banking. If you can’t access your online banking account right now, you can just give us a call on the numbers above and we'll help you log back in. You can then communicate with us going forward by Secure Message, without the need to call if you prefer.
Once you're able to log in, to send a secure message please log in at http://bit.ly/1eaISlq. Once you have done so, locate the Customer Service tab at the top right, and then click on Send a Message. Just submit your inquiry and a friendly Representative will respond shortly.
We hope these options will help, Patrick and we look forward to speaking with you soon! All the best!
Kristen P, Mount Laurel
February 1, 2015 05:57:42 PM