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November 10, 2014 02:36:03 PM
In reply to Sherese, Effingham
Thanks for visiting us at TD Helps, Sherese.
Seeing that you are writing to us from Effingham, if you are closing your account due to you not being located in the TD footprint, we do want to let you know that we are committed to being available when you need us. If you have relocated to an area where TD Bank does not have locations at this time, we do have some options for you to do all of your banking without leaving your house.
We offer an automated system that you can check your balance, review pending transactions recently posted items and more. To access the automated system, you can dial 800-937-2000. You can also contact us 24/7 at 888-751-9000 and our Customer Service Representatives will be more than happy to assist with your banking needs.
Additionally, our Online Banking offers access to similar information. If you are enrolled for Online Banking, you may log in by visiting: http://bit.ly/1eaISlq . If you are not currently enrolled, you can sign up by taking a look here: http://bit.ly/1lU2qfY. After you select the link, please select Personal from the drop down portion listed below. Then, you will need to review and accept the Online Service Agreement for Personal Accounts. You next step requires personal information. You will need to know your account number, have your Social Security number and have your ATM/Debit Card number. Finally, you will need to create three security questions. We invite you to view: http://bit.ly/1lnLZE5 for more information on some of the benefits of Online Banking.
Once enrolled, you have the option of downloading the Mobile Banking Application that allows you to check balances, make transfers and deposits on the go! If you have any questions or need assistance with the enrollment process, please feel free to contact our Specialists 24/7 at 800-493-7562. For more information on our Mobile Banking, please check out: http://bit.ly/1opBqUt.
If you still wish to close your account, we understand and would be happy to help. Ways to close your Account depends on whether you still have remaining funds or if your Account reflects a zero balance.
If your account has remaining funds, an easy way to close the account is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized and mailed to your Home Store. You Home Store is the TD location you visited to open your Account. If you are unsure of which Store is your Home Store, take a look at http://bit.ly/TDStores
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. Once the account balance is zero, you can contact a friendly Customer Service Representative to request that the account be closed.
If this option suits you better, we suggest using a local ATM to withdraw funds from your account. If your account is a checking with a Visa debit card, you can also opt to visit a bank in your area to request a cash advance of your funds. Please note that daily limits on personal debit cards are $762.00 for ATM withdrawals, and $5,000.00 for Cash Advances. We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your ATM debit card at a non-TD ATM.
Once the funds have been removed, please contact a Specialist 24/7 at 888-751-9000. Once connect and after account verification, our Specialists would be more than happy to help. Or, if it's easier, you can also send a Representative your request to close your account via Online Banking. Please log in to your account here: http://bit.ly/1eaISlq and once logged in, visit the Customer Service tab. The "Send a Message" link will be available there for you to make your request. Should you require any increase for your debit card limits, this may also be done via this messaging system.
Please note, this request could take 2-3 business days to be completed.
We hope this helps, Sherese. Please do not hesitate to write back if you have any additional questions. Enjoy your day!
Megan K, Mount Laurel
November 10, 2014 02:37:05 PM
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