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December 16, 2014 05:20:07 PM
In reply to Glenn, Horsham
Thanks for coming to TD Helps, Glenn!
As we'd hate to see you go, we'd like to let you know if by chance you'd like to close your account due to your current location, we do have some options for you to bank with us anywhere.
Our automated telephone banking system allows you to check your balance, review pending and recently posted items and much more. You may access our automated system by calling 888-751-9000, 24/7, 365 days a year! Another option is calling the same phone number listed above and opting to speak with our live Banking Specialists. Once they verify your account information, they'll be happy to answer any banking questions you may have.
Additionally, our Online Banking offers access to similar information. If you are enrolled for Online Banking, you may log in by visiting: http://bit.ly/1eaISlq . If you are not currently enrolled, you can sign up by taking a look here: http://bit.ly/1lU2qfY. After you select the link, please select Personal from the drop down portion listed below. Then, you will need to review and accept the Online Service Agreement for Personal Accounts. You next step requires personal information. You will need to know your account number, have your Social Security number and have your ATM/Debit Card number. Finally, you will need to create three security questions. We invite you to view: http://bit.ly/1lnLZE5 for more information on some of the benefits of Online Banking.
Once you're enrolled in Online Banking, you'll have the option of downloading the Mobile Banking Application; which allows you to check balances, make transfers and deposits on the go! For more information on our Mobile Banking, please check out: http://bit.ly/1opBqUt.
If you still choose to close your account, if you have a Personal account with a remaining balance, we'd recommend visiting any TD Bank Store near you to withdraw the funds and request that the account be closed.
If the balance in your account is already zero, or you have a remaining TD Bank deposit account that funds can be transferred to, you may also call us 24/7 by dialing 888-751-9000. Or, you're welcome to send a Secure Message via your Online Banking account by logging it at http://bit.ly/1eaISlq and clicking the Customer Service tab. You'll find a link to Send a Message there, where you can enter your request. Please be sure to specify the account number you wish to close if you choose this method.
Another way to close your account is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized and mailed to your Home Store. You Home Store is the TD location you visited to open your Account. If you are unsure of which Store is your Home Store, take a look at http://bit.ly/TDStores. Please note, an account closing request generally takes 2-3 business days to be completed.
We hope this helps and please let us know if you have any additional questions, take care, Glenn!
Colleen B, Mount Laurel
December 16, 2014 05:22:42 PM