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Enrique, Santiago Chile
May 19, 2016 10:59:15 AM
In reply to Enrique, Santiago Chile
Thank you for joining on us TD Helps, Enrique. We're happy to point you in the right direction.
Although we are generally not able to freeze accounts, depending on your situation, we may be able to offer other options that may help. To do so, we would need more details and invite you to call us directly at 888-751-9000, available 24/7. After account verification, we'd be happy to review your account with you and assist.
If you prefer, you may also wish to visit us during lobby hours for additional assistance. To locate the nearest TD Store, please check out: http://go.td.com/1ZXc41Z.
You may also wish to send us a secured message via your TD Online Banking here: http://go.td.com/1eaISlq. Once you have logged onto your Online account, please locate the Customer Service tab at the top right, and then click on Send a Message. In your message, please provide specific details regarding your inquiry.
If you don't have an online banking account yet, signing up is quick and easy. If you have your account number, ATM/Debit Card number and Social Security number available, you can use our enrollment self-service link at: http://go.td.com/1lU2qfY to begin. Once there, you will need to choose Personal from the drop down box and complete three steps. First, you'll have to accept the Online Banking Agreement. Then, we'll ask you to enter in your personal information (Name, Social Security number, account number, etc.) and finally, you will have to set up three security questions. After those 3 steps are completed, you will have immediate access to your account(s) online.
If you do not have some of the required information at this time, please just give us a call at the number provided above.
We hope that this information helps out, Enrique. Feel free to reach out with any other questions.
Kris M, Mt. Laurel
May 19, 2016 10:59:36 AM