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Brett, Cherry Hill
May 10, 2017 10:37:06 AM
In reply to Brett, Cherry Hill
Good morning, Brett. Thanks for using our Bill Pay Service!
With Bill Pay checks, we generally mail them out at least 4 days prior to the due date you designate. We do this to help ensure that the check is received by your biller in time. The check should post to your account once they have cashed it. If the due date has passed and the check has not cleared your account, we recommend first reaching out to the payee. It is entirely possible that they may have received the check and just have not cashed it yet.
If you've already done this, please give us a call at 1-800-493-7562 to speak with a TD Bank Tech Support Specialist, 24 hours a day, 7 days a week. We'd be happy to look into this for you and offer stop payment options, if necessary.
Don't hesitate to let us know if you need any more help with this this, Brett. Happy hump day!
Customer Service Team, Mount Laurel
May 10, 2017 10:37:50 AM