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October 2, 2016 09:25:45 AM
In reply to Muhammad, Elmont
Welcome to TD Helps, Muhammad.
If you are enrolled in paperless statements, you can view your check images up to the past 60 days. If the check in question is prior to the last 60 days of account activity, you may contact us 24/7 at 888-751-9000 or visit any TD Bank location during lobby hours for assistance. Click here: http://go.td.com/1f9DSJR find a TD Bank near you.
If you are enrolled in online banking, you may send us a secured message as well. To send us a secure message, via your Online Banking, please select the "Customer Service" tab and beneath "Message Center" choose "Send a Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. To make a request for check images, you would need to change the subject to "Request a Transaction Copy." You will then be directed to select and fill out details about the check images that you're requesting including the date, amount and check number.
Thanks for writing in and have a great day!
Alara B, Mount Laurel
October 2, 2016 09:26:58 AM