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there is a montly fee of 15$ that is being taken off of my checking account monthly. That is not fair because i didnt sign up for that. I would like all those 15$ to be refunded back to me please
April 17, 2016 08:51:47 AM
In reply to Caroline, Brooklyn
Welcome to TD Helps, Caroline. We'll be glad to discuss this with you.
On some of our accounts, there is a minimum daily balance required in order to avoid a monthly maintenance fee. If your account falls below the required minimum, the maintenance fee would be assessed on the last day of your statement cycle.
Based on your question, it sounds as though you have a TD Convenience Checking account. To learn more about this account type, please visit here: http://bit.ly/1MiymDh.
If you would like to discuss your account in greater detail, we ask that you reach out to us directly for assistance. You are able to call our Banking Specialists 24/7 by dialing 888-751-9000. After account verification, they would be glad to determine why a maintenance fee was assessed. Similarly, you are able to visit any TD Store during lobby hours. Please visit: http://bit.ly/TDStores to find location near you.
If you'd prefer, you also have the option of sending a Secure Message through Online Banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
Thanks for stopping by and please take care.
Alara B, Mount Laurel
April 17, 2016 08:53:04 AM