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Please answer my question or call me I am in Chile
Nino r, Nyc. Nu
January 16, 2018 02:25:22 PM
1 person recommended this |
In reply to Nino r, Nyc. Nu
We understand your concern, Nino, and we'd be glad to discuss.
Please know that TD Helps is considered an unsecured forum. Because of this, we do not have access to your account/personal information to determine why the payment you've mentioned was not accepted. In addition to this, our Specialists via this point of contact are not able to call you directly.
We ask that you reach out to a Banking Specialist to review your account. You can call us from outside the US by dialing 856-751-9000 (215-569-0518 collect from any landline telephone). Be sure to use country code 011 when dialing. Once speaking with a Specialist, they will be happy to review your transaction.
In addition to calling, you can send a secure message if you are enrolled for online access. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
We hope to hear from you soon, Nino. Take care.
Megan K, Mount Laurel
January 16, 2018 02:25:55 PM