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January 5, 2015 06:54:54 PM
In reply to Kennedy, firstname.lastname@example.org
We appreciate the visit here today, Kennedy. We would be happy to help.
If this is in regards to your TD Online Banking and you know your current User Name, you may reset your password by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password field via your Online Banking. Select the account type and input your user name. You will then be asked to answer 2 security questions. After successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information needed, that’s okay! There are other options we can offer you! You can call us directly at 888-751-9000 as our Banking Specialists are available to you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. If you are unable to successfully verify your account or if you prefer to sit with a Customer Service Representative, you can visit us at any local TD Bank Store during lobby hours. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
However, if you are referring to your TD Bank Credit Card, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
For additional support on other online banking platforms such as Mortgage Documents, etc. please contact us at 888-751-9000, available 24/7. Also, you may contact 855-219-8050 for help logging into the TD Go Card site.
We hope the information provided helps, Kennedy. Please do not hesitate to let us know if you have any additional questions. Have a great one!
Kristen P, Mount Laurel
January 5, 2015 06:55:44 PM