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I forgot my password,now I want to reset my password
October 8, 2014 10:11:28 AM
In reply to Tam, Philadelphia
Thank you for reaching out to us on TD Helps, Tam! We know how important it is to get access to your online account and we're more than happy to provide you with options.
Please visit: http://bit.ly/1eaISlq to reset your password. Select the account type and input your User Name. You will be prompted to answer 2 security questions and after successfully answering these questions, you'll be able to reset your password.
If this is for a BusinessDirect logon, feel free to contact us 24 hours a day at 1-800-493-7562. Our Digital Specialists will be happy to help you change your Password and get you back online.
If you are referring to a TD Bank Go Card, click here: http://bit.ly/1qcR0B0 to change your password. If you have any questions, please contact our 24/7 Customer Service line at 855-219-8050.
If you are referring to a TD Bank credit card, you can contact us 24/7 at 888-561-8861 to speak with a TD Credit Card Specialist.
For additional support on other online banking platforms, such as: TD Credit Card, Mortgage Documents, etc. please contact us at 888-751-9000, available 24/7. Also contact 855-219-8050 for help logging into the TD Go Card site.
If you continue to have issues, you may always contact our 24/7 Digital Department at the telephone number listed above and a Digital Specialist can assist you in resetting your password. If you are unable to contact us via telephone, you can visit any local TD Store during lobby hours as Customer Service Representative can assist. Follow http://bit.ly/TDStores for our Store hours and locations.
We hope this helps and feel free to let us know if you have any other questions, Tam!
Luis C, Mount Laurel
October 8, 2014 10:54:12 PM
I want to reset my password
November 28, 2015 12:21:12 PM
In reply to Harriet, Goshen
Good afternoon Harriet, and welcome to TD Helps.
If you know your current password, you can reset it by logging into your account online. Once you've logged in please click on the “Customer Service” tab, then there will be a “Self Service” portion and under that, you will see a link to “Change Password.”
If you have forgotten your password but remember your Online Banking user name and have U.S. Social Security Number, you do have the option to reset your password via online by visiting http://bit.ly/1eaISlq. Once you are on the log in page, please click on the “Trouble Logging In” link that is located under the password field via your Online Banking. Select the account type and input your user name. You will then be asked to answer 2 security questions, after successfully answering the security questions, you will be able to reset your password.
Just in case you do not remember your user name, don't have Social Security Number or you’ve forgotten your TD Bank BusinessDirect Password, please give us a call 24/7 at 800-493-7562 to speak with one of our Digital Banking Specialists. Upon proper account verification, they will be able to help you resetting your Online Banking password in no time. You may also stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out: http://bit.ly/TDStores.
Additionally, if you're looking to change the verification password on your account (password placed on your TD Bank account for verification purposes when contacting us over the phone) and do not recall the current one, you will need to visit your local TD Bank during the normally lobby hours. If you do remember the current verification password and would like to update it, you may contact our 24/7 customer service department at 888-751-9000 or visit your local TD Bank Store.
If you are referring to your password on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
To reset your password for a TD Go Card please click: http://bit.ly/1m8bjUSand select "Forgot Password." For additional assistance please dial 1-855-219-8050.
We hope this helps, Harriet. Have a good day and let us know if you have any other questions.
Shanika A, Mount Laurel
November 28, 2015 12:23:10 PM