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I previously had a personal loan with td bank that has since been paid off, but while I was still paying it, I could see the balance and pay it directly via my online checking account login. I have a new personal loan with TD bank now, but I do not see any option to add this loan so that it is visible in my account. I already did the one-time payment for my loan, but I would like to be able to seamlessly pay this loan directly from my online banking account with TD.
August 23, 2017 03:58:04 PM
Borrowing & Managing Your Credit
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In reply to Andrew, Philadelphia
Thank you for visiting TD Helps today, Andrew. We would be glad to assist you.
If your loan was recently opened, new loans generally take up to 2-3 business days to be added to your online profile.
If your loan has been open for some time or this time frame has passed, usually we can fix this issue quickly and easily for you. If this is the case, please contact us 24/7 at 800-493-7562, so that we can add the loan to your online profile during your call.
Once you are using our online services, you also have the option to send a Secure Message with any loan inquiry you may have. After logging in, you can visit the Customer Service tab, and then choose the Send a Message link and we will be happy to respond. You're also welcome to stop in at any TD Bank Store near you here: http://bit.ly/TDStores for assistance with your loan.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
If we can assist you again, please feel free to write to us anytime! We hope this helps and enjoy your day.
Natasha T, Customer Service
August 23, 2017 03:59:13 PM