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3 days for a recurring schedule would present inconsistent delivery - i would rather pay for the next day - how do I do that?
steve, cherry hill, nj
June 6, 2014 05:17:29 PM
In reply to steve, cherry hill, nj
Thanks for coming by TD Helps Steve. We understand the importance of making sure your payments are received in a timely matter. We are happy to help answer your question.
The person-to-person payment feature enables our customers to send money to a family member or friend who has TD Bank or is with another Financial Institution. Contacts with Automatic Deposit enabled will have the ability to receive next day payments. Contacts without Automatic Deposit enabled cannot receive the payment until they provide their bank account information; once provided, the payment will be sent to the contact's bank account on the next business day (Monday through Friday, excluding holidays and weekends). In order to ensure the person you are sending funds to has Automatic Deposit enabled, we suggest having them contact their financial institution.
If they also use TD Bank and wish to turn on Automatic Deposits, they would have to log in to their online banking then click on the "Person-to-Person Payments" tab, then select "Preferences". On the next screen they will have to click on "Edit" under the "Automatic Deposit Settings" and change the setting to yes and click "Save".
If you are looking to make a payment to a merchant, you may wish to use our Bill Pay feature. For more information, please take a look here: http://bit.ly/1o0rwbX.
If you have any further questions, feel free to call us 24/7 at 800-493-7562 to speak with an Online Banking Specialist. You can also visit us during lobby hours at any local TD Bank Store. To view locations and hours nearest you, please follow this link: http://bit.ly/TDStores.
Hope this helps Steve. Have a great one.
Megan K, Mount Laurel
June 6, 2014 05:18:28 PM
Hi - There is no green arrow on this screen. There is no cancel option anywhere that I look. I went to the Activity tab and the only choice is to edit and there is no option to cancel. There is a little grey arrow but when I click that the only choice is to view the payment and no option to cancel.
September 9, 2017 12:37:57 PM
In reply to Sandra, Westminster
Good afternoon, Sandra, and thanks for joining in on the conversation today.
We're so sorry to hear that you're having trouble with the Send Money feature. We'd like to assist you with any trouble you may be experiencing, and so that we can properly do so, we ask that you please contact us directly.
Our Tech Support Specialists are available 24 hours a day, 7 days a week, can be reached at 800-493-7562. Once on the phone, they'll be happy to help with any questions you may have and ensure that you no longer have trouble using this feature.
Similarly, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We're sorry we couldn't assist you further today, Sandra, and we hope you enjoy your weekend.
Brittany M, Mount Laurel
September 9, 2017 12:38:13 PM