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We opened a bank account for our son when we lived in New York, I want to close the account and have the money transferred, I have been around in circles - written to Texas to find out that I need to speak directly to the branch where the account was opened (originally Commerce Bank). The branch has moved and is now the 166 Chambers Street, New York brand of TD. I do not want to continue to have to call to speak to people who give me incorrect information, as I am in the UK, please advise how I can go about doing this. Kind regards. Elizabeth Martin (custodian)
Elizabeth, United Kingdom
September 22, 2016 06:25:09 AM
In reply to Elizabeth, United Kingdom
Welcome to the TD Helps Community, Elizabeth. We'll be sure to point you in the right direction today.
If the account is currently at a zero balance, feel free to contact us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
If your account has remaining funds, the easiest way to close the account from abroad is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. If you choose to use this method, once the funds have been removed, please contact a Specialist 24/7 from outside the United States at the numbers mentioned above. It will be necessary to make a specific request to close the account once the balance is zero; please note, the account will not close automatically. Or if it's easier, you can also send a Representative your request to close your account via Secure Message as mentioned above, after logging in to your Online Banking.
We hope you have a great day, Elizabeth.
Alara B, Mount Laurel
September 22, 2016 06:26:18 AM