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Pamela, North Granby
July 26, 2015 10:17:31 AM
In reply to Pamela, North Granby
Hi there Pamela,
Thanks for writing in to us today and we hope you're doing well!
Knowing that the Visa daily limit on our Debit cards is $5,000.00, you should be able to complete your online purchase with Microsoft for $2500. For more info about these limits, we invite you to take a look here: http://bit.ly/1kb17UQ. On pages 43-44, you'll be able to find more information about the types of transactions you'll be able to use your card for, as well as the limits which apply per day.
Prior to this purchase, you may like to get in touch with us and let us know this will occur, so that we can notate your account for you. During your call, we also recommend that you check to see that the billing address linked to your card matches your current information, to be sure the transaction is not declined by Microsoft. We can be reached 24/7 at 888-751-9000 for your convenience.
Just in case you are expecting to spend more than what is permitted on your daily limit, we can offer a couple of options to request an increase. Please note, in order to have your debit card limit increased you must have a deposit account older than 90 days that is in normal status and have a sufficient balance to cover the requested amount.
First, you have the option of sending a Secure Message through online banking. If you're already enrolled, you may send us a secure message to request an increase by clicking here: http://bit.ly/1eaISlq. After you sign in, please find the Customer Service tab and use the Send a Message link found there. Additionally, another option would be to send a fax to our Fulfillment Team at 856-533-1138.
If you choose to send us a secure message or faxed request, please include the following information:
• Subject: Limit Increase
• Account Number
• Debit/ATM Card Number
• Your Name
• Your Telephone Number
• A Statement indicating to 'Please increase my total daily Visa (or POS or ATM) limit to $X for the day.'
• Your signature (on faxed request)
Please note: fax requests are generally completed within 2 hours.
Please keep in mind that limit increases are only valid for one calendar day and the limits will return to the original amount after this time passes. If your request is received after 6:00 pm, the increase will remain in effect for one additional calendar day.
We certainly hope this helps, Pamela. Any questions, give us a call at the number listed above, or please reply to us here! We'd be happy to help.
All the best and have a great week ahead!
Kristen P, Mount Laurel
July 26, 2015 10:19:36 AM