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Robert, Green Valley, AZ
October 16, 2014 05:19:51 PM
In reply to Robert, Green Valley, AZ
Welcome to TD Helps, Robert.
We'd hate to lose you as a customer! Your feedback is extremely important to us here at TD Bank and we'd like to hear more to see how we can make your banking experience more comfortable. Please give us a call 24/7 at 888-751-9000 or visit us at a nearby TD location so we can connect. For Store locations please view: http://bit.ly/TDStores. You're also welcome to provide us with your feedback here: http://bit.ly/UMiiXb.
If you do decide to close your account, we do offer a variety of ways to do so. One way is to visit a TD Store to withdraw the funds and close the account. However, if you're not located near a TD and since you mentioned that your account has remaining funds, another easy way to close the account is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
Lewiston, Maine 04243-1377
If you'd prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. Once the account balance is zero, you can contact a friendly Customer Service Representative 24/7 at 888-751-9000 to request that the account be closed.
If this option suits you better, we suggest using a local ATM to withdraw funds from your account. If your account is a Checking with a Visa debit card, you can also visit a bank in your area to request a cash advance of your funds. Please note that daily limits on personal debit cards are $762.00 for ATM withdrawals, and $5,000.00 for Cash Advances.
Once the funds have been removed from your account and the balance shows zero dollars and zero cents, you may contact us at the number listed above and have the account closed by our Customer Service Representatives or, if it's easier, you can also send a Representative your request to close your account via Online Banking. Please log in to your account here: http://bit.ly/1eaISlq and once logged in, visit the Customer Service tab. The "Send a Message" link will be available there for you to make your request. Should you require any increase for your debit card limits, this may also be done via this messaging system.
We hope this helps, Robert and have a good day.
Katherine G, Mount Laurel
October 16, 2014 05:21:16 PM