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March 3, 2015 12:14:00 PM
In reply to Daniella, Astoria
We appreciate you visiting us at TD Helps, Daniella. We understand your concerns and would be glad to help!
As this is pertaining to your specific account, we would need to review this further with you. Please know that we would like to assist you directly; however, we do not have access to your personal information since this is considered an unsecured forum.
We ask that you contact us at 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you and look into the transaction in question. Additionally, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you prefer and you are enrolled for Online Banking, you may also send us a Secure Message so that we can review your account further. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center."
We hope this helps Daniella. Please have a great one and let us know if you have any other questions.
Yen D, Mount Laurel
March 3, 2015 12:18:31 PM