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I was charged for an overdraft fee today because of an unauthorized purchase yesterday. What can I do about this?

Lori Ann, Pond eddy, ny 12770
September 29, 2014 11:27:15 AM

1 Response

In reply to Lori Ann, Pond eddy, ny 12770

Thank you for stopping by TD Helps, Lori Ann. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. We are more than happy to guide you in the right direction. In order to provide you with the most accurate account information and options so you may dispute the unauthorized transaction, we ask you please choose from the following options: First, you may contact us 24/7 at 888-751-9000 or feel free to visit us during lobby hours to speak with a Customer Service Representative. Upon proper account verification, we will be gladly to assist you. Click here: http://bit.ly/TDStores for a list of TD Stores and hours near you. Additionally, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center.” If you choose this option to communicate with us, you should expect a response within 24 hours. If you are enrolled for our BusinessDirect Online Banking, you may use this link to log in http://bit.ly/1rvBmq8 and send a secure message. If you’re not currently enrolled for Online Banking or BusinessDirect, you may sign up by viewing this link: http://bit.ly/1lU2qfY. You will need your account number, debit card number and Social Security number (or Taxpayer Identification number) to get started. You're welcome give our Digital Banking Specialists a call 24/7 at 800-493-7562 for assistance with enrolling for Online Banking. If you do not have an ATM/debit card for your business account, we do ask that you visit any TD Bank location for enrollment assistance. If you have any other questions, please do not hesitate to ask!

Megan K, Mount Laurel
September 29, 2014 11:28:25 AM

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