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I was charged for something that I did not buy. I received my refund from that company. This caused me to overdraft in my checking account. willI be able to get my 35 dollars back?
January 9, 2018 11:04:49 AM
In reply to Sophia, Fords
We're sorry to hear that this happened, Sophia, and we'd be glad to discuss.
To have your account and the transaction in question reviewed we ask that you connect with a Banking Specialist directly.
You are able to call us 24/7 at 888-751-9000 to speak to a Specialist. Once on the line, your Specialist will be happy to review the transaction and fee assessed.
In addition to calling, you are able to visit any TD Store during lobby hours or send a secure message online. Feel free to check out TD Stores near you here: http://go.td.com/1f9DSJR.
To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
Please know that we would like to review your concerns directly however TD Helps is considered an unsecured forum. Because of this, we do not have access to your account to review directly.
Our Specialists are standing by to assist you, Sophia! Enjoy your day!
Megan K, Mount Laurel
January 9, 2018 11:05:12 AM