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The payment was to a JC Penney account and one single payment of $439 was authorized and only one payment appears on my JC Penney statement. Please correct your records and return my funds.
Any questions please call me at XXX-XXX-XXXX.
October 29, 2015 04:04:26 PM
In reply to Jim, Melville
We understand your concern, Jim and we'd be glad to point you in the right direction.
We're sorry to hear that a transaction was posted twice to your account. To best assist you, we ask that you reach out to us directly for assistance. You are able to call our Banking Specialists 24/7 by dialing 888-751-9000. After account verification, our Representatives will be glad to review the transaction and place the appropriate dispute in order to have the situation corrected.
Similarly, you are able to visit any TD Store for assistance. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Jim. Have a good day.
Megan K, Mount Laurel
October 29, 2015 04:04:55 PM