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Yaakov, Spring Valley
September 22, 2014 05:17:26 PM
In reply to Yaakov, Spring Valley
We are sorry to hear you are having difficulties with your password, Yaakov and we would be glad to provide you with options to help you access your account.
Although, you are unable to keep your old password, we can provide you options of how to change it. If you are referring to your Online Banking account, it is possible that you may to reset your password. You can do so by clicking here: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password field. Select the account type and input your User Name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days and ensure that it does not match any passwords you have used in the past with this account.
If you are unable to provide the information needed, or if this is a BusinessDirect account, you can call us directly at 800-493-7562 and our Digital Banking Specialists will be available to assist you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. You may also visit your local TD Bank Store during lobby hours. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
If you're attempting to change the verification password on your personal account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by sending a Secured Message through online banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, your email address and your current TD ATM/Debit card. Since you don't have the card it may be easier to give us a call 24/7 at 800-493-7562 to speak with our Digital Banking Specialists.
Once you're successfully enrolled, to send secure messages, click on the Customer Service tab and then select "Send A Message". If you choose this option, please include the current password and the new password of your choice.
For additional support on other online banking platforms such as; TD Credit Card, Mortgage Documents, etc. please contact us at 888-751-9000, available 24/7. Also, you may contact 855-219-8050 for help logging into the TD Go Card site.
We hope this answer your questions, Yaakov and have a wonderful day!
Cameron P, Mount Laurel
September 22, 2014 05:18:31 PM