Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I was charged $172.20 for an American Airlines one-way flight and I spoke to them and checked my itinerary and it just shows the $172.20 once. It shows it twice on my statements and would like to know why this is. And when I can get this money back.
February 2, 2017 10:58:16 AM
In reply to Kevin, Broomall
Thanks for choosing to visit us at TD Helps with your question, Kevin.
Duplicate holds like this are not uncommon if you used your credit or debit card. It is most often due to an error transmitted when your card is processed. Therefore, the card may have been processed a second time and two authorizations were transmitted to us. Please be sure to monitor your account to ensure that the duplicate pending authorization will not post to your account.
If both transactions have posted to your account, to better assist you we recommend contacting one of our Banking Specialists 24/7 at 888-751-9000 so we may review this further with you. You may also visit any TD Bank for further assistance. For a listing of TD Bank Stores, please look here: https://go.td.com/1nq31dc.
Additionally, if you are enrolled for online banking, you are more than welcome to send us a secure message by clicking here: https://go.td.com/1eaISlq for additional assistance. Once you are logged into your online banking account, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Once the message is sent, you should expect a response within 24 hours.
If the transactions in question were made by using your TD Visa Credit Card, please contact TD Card Services 24/7at 888-561-8861 to speak with a TD Credit Card Customer Service Representative.
We hope that you found this helpful, Kevin and have a great day!
Shanika A, Mount Laurel
February 2, 2017 10:58:50 AM