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It tells me that the log in information doesn't match the records. I'm using the correct case for the temporary password and Caps Lock is not on. I'm using my laptop, not on mobile, and I'm baffled as to what could be wrong. Any tips?
Katie, Peterborough, NH
July 16, 2015 09:25:22 AM
In reply to Katie, Peterborough, NH
Welcome to the TD Helps community, Katie.
Since you didn't mention what type of difficulty you may be experiencing with your login, before making any changes to your account we recommend checking to make sure that you have entered your User Name and Password as you intended. Please keep in mind that passwords are case-sensitive, and please check to be sure that your Caps Lock key is off.
If you are still unable to log in and believe you have the correct user name, you may reset your password by following this link: http://bit.ly/1eaISlq. Once you're at the Log In page, please click on the "Trouble Logging In" link that is located under the password field. Select the account type and type your user name. You will then be asked to answer two security questions. When you successfully answer the questions given, you will then be asked to reset your password.
If your account has been locked or you do not recall your user name, please contact one of our Banking Specialists 24/7 at 888-751-9000. They will be able to assist you in determining how your account became locked and reset your account access. You can also stop in at your local TD Bank Store, where a Customer Service Representative will be able to help you. Please visit here:http://bit.ly/TDStores for Store locations and hours near you.
Look forward to hearing back from you soon.
Brian M., Mount Laurel
July 16, 2015 09:26:01 AM
i was given a temporary password but i still cant login
Anacita, Thorn Hill
May 7, 2016 08:50:38 AM
In reply to Anacita, Thorn Hill
We're sorry to hear that you're having trouble, Anacita. We'd be glad to point you in the right direction.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
To best assist, we ask that you reach out to us directly. You are able to contact our Banking Specialists 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). After account verification, our Representatives will be glad to help you recover your user name.
Similarly, you are able to visit us during lobby hours at any TD Store for help. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
We hope to hear from you soon, Anacita and have a good day.
Megan K, Mount Laurel
May 7, 2016 08:51:06 AM