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February 5, 2015 05:34:40 PM
In reply to GLENN, Clark
Howdy Glenn, we are sorry to hear you are having an issue with your online account. We will be happy to assist you getting back online.
There is a possibility that you may have been booted off your online account due to the browser or version you're using. Our website, www.tdbank.com, is compatible with the newest versions of both Internet Explorer and Firefox. Additionally, we recommend using a different browser if the issue persists.
Another possibility is that the "no activity timer" feature for security, logged you out. This feature helps maintain your account security. If you have attempted to log back in unsuccessfully too many times, most likely your account has been locked. Not to worry, you do have some options to access your account again if you are still experiencing issues or to reset both your user name and password.
Your first option is using the self-serve feature on the TD Bank website. You can access the log on page by clicking this link: http://bit.ly/1eaISlq. Once there please select the "Trouble Logging In" link. It will ask you for your user name, Social Security number and to answer 2 security questions. Once that has been completed you will be able to change your password. Your new password must be 8-32 characters long, containing both letters and numbers.
You may contact us 24/7 at 888-751-9000 and a Banking Specialist will be more than happy to troubleshoot with you directly. Or if you prefer, you may also visit your local TD Bank Store. If you need help locating one near you, please visit http://bit.ly/TDStores for locations and hours.
If you are referring to a TD Bank Go Card, click here: http://bit.ly/1qcR0B0 to change your password. If you have any questions, please contact our 24/7 Customer Service line at 855-219-8050.
If this is in regards to a TD Bank Credit Card, please contact us 24/7 at 888-561-8861 to speak with a TD Credit Card Specialist.
If you are having an issue logging in to your TD Business Direct account please contact our Small Business Specialists at 800-493-7562, option 2 to help you troubleshoot.
Thank you for giving TD Helps the opportunity to assist you today, Glenn and hope you enjoy the rest of your day!
Colleen B, Mount Laurel
February 5, 2015 05:36:21 PM