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allows me to but I was told I could only pay using my checking account. problem is, I do not have a checking acct, only a savings acct. Chase said something about being able to set up a transfer in order to pay my monthly bill. please let me know what my options are, if any, to make this payment each month. thank you.
Heather, Drexel Hill
August 10, 2015 10:28:52 AM
In reply to Heather, Drexel Hill
Hi there Heather,
Great question - we understand this is a bit of a dilemma for you.
First, we would recommend double checking with your new credit card company regarding their available payment methods. Most companies will accept a transaction from a savings account. In addition, most TD Bank Savings accounts can allow for these types of transactions. You can check with us about your account in particular to be certain by giving us a call 24/7 at 888-751-9000 so we can review. If your account here can accept these payments, you can inform Chase of this and determine if they will allow it on their end.
If they won't allow a payment from a savings by phone or online, we know you mentioned that they suggested setting up a transfer to make your payment. We have three options for making payments/transfers to external parties via our Online Banking site – our Bill Pay option, Person-to-Person Payments, and External Transfers. We would typically suggest using Bill Pay to send your payment directly to Chase; however, this feature can only be used with a checking account. Person-to-Person payments would not be an applicable option here, as this is for sending money to and from individuals. If you do have a checking account with another financial institution but you wanted to pay your bill using the funds in your TD Bank Savings account, then our External Transfers feature could help you. Once you transfer the money to your other account using this service, you could make your payment from there.
External Transfers are used if you're sending money between your personal account with TD Bank and your account at another financial institution. To begin using this, if you are already enrolled for Online Banking with us, please click here to log in: http://bit.ly/1eaISlq. If you're not yet enrolled, you can find our enrollment self-service link at: http://bit.ly/1lU2qfY to sign up. You'll need your account number, ATM card number, your Social Security number and email address. Once there, you will need to choose Personal from the drop down box and complete three steps. After those 3 steps are completed, you will have immediate access to your account(s) online.
After logging in to your account, please choose the "Transfers" tab. Then click on "Transfer to Accounts Outside TD Bank." You will then be asked to accept a user agreement and review the fee schedule.
After the enrollment is completed, you may continue to schedule a transfer by adding your account at a different institution. To do so, select "Add a New Account." You will then be prompted to select the type of account followed by the account and routing numbers. Once you enter the required fields, the transfer service will then display whether or not you can make an immediate transfer. In some cases, a trial deposit is initiated at the receiving institution for verification purposes.
Please note that fees may apply for External Transfer service. For the Transfers Terms and Conditions please see: http://bit.ly/1lkiC6K, and for more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt. If you have any questions about using this service, or need assistance with using it, feel free to contact a Tech Support Specialist anytime 24/7 at 800-493-7562 who can assist you over the phone, or you can visit your local TD Bank store.
If this is not an option for you, you could also purchase a Money Order or Official Check from any of our Stores and mail your payment to them. We would recommend checking with Chase to be sure you have this option. If you'd like to do so, please find a list of our Stores convenient for you at http://bit.ly/TDStores. Please also note that fees can apply for these, and you can refer to the same link above for info.
Otherwise, we may recommend that you consider establishing a checking account with TD Bank. You can compare our different Checking accounts here: http://bit.ly/1oXjGgF, to take a look at a variety of different products that may fit your needs. If you need any help deciding which one is the best for you, we invite you to use our helpful Checking Selector found here: http://bit.ly/KmmHe7. Feel free to use these links to get started, or you can give us a call 24/7 at 888-751-9000 to open one up, or stop in and see us. You'll just need your Social Security number and a valid form of photo identification like your Driver's license, Passport, or State ID.
We hope one of these will help, Heather.
Please click 'Reply' in the top right corner of this message if you would like to ask additional questions.
Wishing you a great Monday!
Kristen P, Mount Laurel
August 10, 2015 10:35:33 AM