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I was sent a new debit card with the same card number but a different security code. do all my automatic payments quit working until they are updated? I have at least two auto-pay accounts I would like to see stoped but In have no contact information for those accounts as that info was on my older now non-working PC.
January 17, 2016 09:44:31 AM
In reply to Daniel, Galloway
Thanks for joining us today, Daniel.
As this is pertaining to your specific account, we invite you to give us a call at 888-751-9000. We are available 24/7 and after account verification, we'd be happy to answer any questions you may have regarding your debit card and automatic payments.
If you prefer, you may also stop in to your local TD Bank Store for assistance also. Please check out: http://bit.ly/TDStores for locations and lobby hours near you.
Please note as we'd like to assist you directly, we do not have access to your personal/account information as TD Helps is considered an unsecured forum.
You may also send us a secure message via Online Banking for additional assistance. To do so, you may log in to your account here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center”.
If you have not enrolled for Online Banking and would like to, you may do so by completing the enrollment form found here: http://bit.ly/1lU2qfY. You will need your account number, debit card number and Social Security number to complete the enrollment. If you experience any difficulties enrolling online or have any other questions, please feel free to call us 24/7 at 888-751-9000.
We appreciate your visit, Daniel.
Alara B, Mount Laurel
January 17, 2016 09:45:33 AM
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