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Amelia, New York
August 2, 2017 11:11:28 AM
In reply to Amelia, New York
Good morning, Amelia! Thanks for coming to TD Helps today.
When opting to use a transfer service with the clearXchange network, typically you would receive instructions in the form of a text message or an email, depending on how the sender initiated the transfer from their own financial institution. Currently, the service offered by TD Bank that would use this network is the Send Money feature.
If you believe that you should have received your funds, and they still have not been credited to your account, you may need to link your account with TD Bank to the clearXchange network, which can be completed by simply signing up for Send Money!
To start, you'll first want to log into your Online Banking. Feel free to use the link here https://go.td.com/1eaISlq to do so. If you're not yet enrolled in Online Banking, don't worry! You may enroll by using the link here https://go.td.com/1lU2qfY. You will need your Social Security Number, ATM or Debit Card Number, account number, and a unique U.S. email address in order to do so.
Once you have logged in, towards the top of your page, you should see the tab that reads 'Send Money'. As you are attempting to link your TD Bank account to clearXchange, you may not yet have enrolled in this service. After you have clicked on the 'Send Money' tab, you will be brought right our enrollment page, where you will simply need to follow these instructions:
1. Ensure your email address shown is correct. 2. Read and accept the Terms and Conditions. 3. If you sign up with your mobile number, select text or call to receive a verification code. If you sign up using your email we'll send you a verification code by email. 4. Enter the code to verify your email address or mobile number.
Once you have verified the code, you will now be enrolled, and will have the ability to perform transfers using clearXchange! If you need any assistance, or have questions, feel free to contact us, 24/7, at 800-493-7562 to speak with our Tech Support Specialists. After account verification, we would be happy to assist!
In addition to contacting us for further assistance, we'd also like to recommend contacting the sender to determine if an error may have occurred on their end.
We hope this information was helpful, Amelia. Thanks again for stopping by!
Brittany M, Mount Laurel
August 2, 2017 11:12:47 AM