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October 28, 2015 07:42:44 AM
In reply to Benny, Queens
Good morning Benny and thanks for reaching out to us on TD Helps.
It sounds like you may be traveling in Italy. To avoid any interruptions with your debit card usage, we ask that you connect with us to place a travel notification on your accounts. You can do so by calling our 24/7 Customer Service Line at 888-751-9000. After account verification, our Specialists would be more than happy to help place a travel note on your accounts. If you prefers, you could also visit a local TD Bank Store. To find a TD Bank nearby, we suggest checking out: http://bit.ly/TDStores.
If you are enrolled in Online Banking, another option for you to notify us of your travels is to send a Secure Message using www.tdbank.com and request the travel notifications be added to her accounts. To send a Secure Message, you must first login to her online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a Secure Message" located in the “Message Center.” Please include the dates and destination(s) in which you will be traveling. If you aren't enrolled for Online Banking, you may do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, account number and e-mail address. Once you have successfully enrolled, you'll have immediate access to your accounts.
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. Also, please be informed that for her protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounters any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We'd also like to share that her TD Visa Debit Card is convenient, secure and rewarding - so she can shop and bank with confidence. She can use her debit card at millions of locations that accept VISA across the globe.
When traveling, she can make an ATM withdrawal from any machine that displays the VISA or NYCE logo. We encourage your daughter to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when she uses her debit card out of the country. If she is unable to find an ATM that is compatible, with the TD Bank Debit Card, it may be used to obtain a VISA Cash Advance.
During your travels, you may contact us by dialing 856-751-9000. Additionally, you can call collect from a landline at 215-569-0518. She may also send us a Secure Message if you do not have access to a telephone while travelling.
Hope this helps and have a great day.
Sandy D, Mount Laurel
October 28, 2015 07:43:31 AM