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I get paid every two weeks and I thought the paycheck would be in on Friday.
October 20, 2014 09:46:53 AM
In reply to Nancy, Philadelphia
Good morning, Nancy and thanks for coming to TD Helps today! We're sorry for any trouble with your deposit but are glad to provide some advice.
If you've just started your direct deposit with your employer and haven't received a deposit yet, please keep in mind that direct deposits generally take 1-2 payment cycles to begin. Usually, employers will test the account first with a zero dollar deposit to make sure all your account information is correct.
If you've already been receiving your deposit and it wasn't made as expected, you're welcome to give a Customer Service Representative a call at 888-751-9000. After account verification, our Banking Specialist can contact our ACH Department for more information on your direct deposit. Please keep in mind, our ACH Department is open Monday – Friday between 8:30 AM – 5:00 PM. Or if you'd like, feel free to visit at any nearby TD Bank store to have one of our Representatives look into it for you. Please see: http://bit.ly/TDStores to find your nearest location.
In either instance, we recommend contacting your payroll department for information on the status of your deposit and to ensure it was paid to you as expected.
We hope we've been of help to you today, Nancy! Don't hesitate to check us out again, and have a wonderful day.
Yen D, Mount Laurel
October 20, 2014 10:54:35 AM